Refund Policy

1. Digital goods

Because products are digital and often provisioned quickly, refunds are limited. Please review product details and delivery estimates before paying.

2. Eligible refunds

• Duplicate successful charges for the same order
• Payment captured but order not fulfilled within the stated delivery window without a valid reason
• Wrong product delivered (different plan than purchased)
• Technical failure on our side preventing delivery after payment

3. Non-refundable cases

• Change of mind after credentials or access have been delivered
• Buyer sharing, misusing, or losing delivered credentials
• Third-party platform bans caused by buyer behaviour
• Coupon/discount disputes after successful fulfillment

4. How to request

Open a support ticket from your dashboard within 48 hours of the issue, or email support@indflix.comwith order number, payment ID, and screenshots. We aim to respond within 2 business days.

5. Processing

Approved refunds are initiated to the original payment method via Razorpay and may take 5–10 business days depending on your bank or UPI app.